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How much do you change for delivery?
For a limited time, we offer free delivery on all orders.

What is Hygiene First toilet seat cover made of?
All toilet seat covers sold on this site are made from a quality, quick disposing of tissues paper. It is environmentally friendly and 100% biodegradable.

Are your toilet seat covers toxic free?
Yes, all toilet seat covers we sell are 100% toxic free.

Who uses toilet seat covers?
In a perfect world, toilet seat covers should be available in all toilets, just as toilet tissues. However, you should bring your own for now, if you need to use a public toilet for your safety and peace of mind.

How do toilet seat covers work?
The toilet seat cover is designed to cover the toilet seat completely, so your skin does not have any direct contact with the germ-filled surface.

Do I have to touch the toilet seat to apply MaxCare toilet seat cover?
No. Toilet seat covers are designed to cover the toilet seat completely, avoid any contact with a dirty toilet seat.

How do I dispose of toilet seat cover after use?
You do not need to remove the toilet seat cover from the toilet seat, just flush the toilet when you were done. Hygiene First toilet seat covers are 100% Biodegradable and flushable, and no manual disposing of is needed.

When do you charge my credit card?
All online credit card orders are debited at the time the order was placed. We do this to validate the order and substantially reduces order processing time and ensures that as a customer, all you need to do is sit back and wait for your order of toilet seat covers to arrive.

Can I change my account details?
Yes, you can. Once your login to your account, you have full access to change your profile details.

How long will it take to receive my order?
We deliver by AustPost, and your order should be delivered within 2 – 7 business days depending on your location.

Is it safe to pay with a credit card on your site, do you have other payment options?
Hygiene First web site is secure using industry-leading encryption technology. Look at the address bar, and you will see a small padlock symbol in the address bar and our web address beginning with https:// (the s stands for ‘secure‘).

Our online payment is processed by PayPal. PayPal is the global leader in online payment solutions with 100 million account members in 55 countries around the world. When transacting via PayPal secure server, your credit card is encrypted using PayPal’s state-of-the-art data security encryption technology before being sent over the internet. Your credit card number is handled by PayPal.

If you are still unsure about using your credit card on line, you choose to pay by bank transfer. You will receive an email with order details and our bank details.

With the security measure in place on our site, your personal information and credit card details are handled securely and keep safe at all time.

My delivery has not arrived within the expected time frame. What happens now?
If your order of toilet seat covers does not arrive within the expected time frame, then please contact us, and we will investigate further, we may offer you a full refund or resend your order if the item had gone missing.

What do I do if I have forgotten my account password?
Click on sign in on top of the page; then you will be sent to the login page. Once you arrived on the login page, you will see the “Forgot your password” link at the login screen. Enter your email when prompt, and you will receive an email with a link to reset your password.

What do I do if I do not have access to my registered email address?
You can credit a new account or contact us on 02 9585 0658, and we will verify your details and assist you with account recovery over a phone.

My question is not answered here, what do I do?
Please call us on 02 9585 0658 or Contact us via email and will assist you as soon as possible.

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